Privacy Policy and Cookie Notice

Your trust matters to us. That is why we protect your information and use it responsibly, while continuing to deliver the excellent service you expect from FedEx Cross Border Holdings, Inc. and its operating groups, subsidiaries and divisions, (hereafter "FedEx"). At FedEx, we are committed to protecting your privacy and the security of your personal data. FedEx has created this Privacy Notice to explain how FedEx collects and uses personal data. This Privacy Notice does not apply to websites or services linked to or incorporated into our Sites or offered by other companies, including merchant retailers. Our Privacy Notice does not cover the information practices of other companies and organizations who advertise our services, and who may use cookies, pixel tags, and other technologies to serve and offer relevant ads.

When you are using our services in Europe, your Personal Data is controlled by FedEx Cross Border Holdings, Inc., having its headquarters in Memphis, Tennessee, USA.

Contact information

The contact information for FedEx is:

FedEx Cross Border Holdings, Inc.
Attn: Legal Department
6075 Poplar Ave., Suite 300
Memphis, TN USA
E: euprivacy@fedex.com

Overview

This Privacy Notice answers the following questions:

1. Does this Privacy Notice apply to you?
2. What information does FedEx collect?
3. Why does FedEx process personal data?
4. Who has access to your personal data?
5. How long will FedEx keep your personal data?
6. What measures does FedEx take to protect your personal data?
7. Where does FedEx store and transfer your personal data?
8. What rights can you exercise in relation to your personal data?
9. What if you have other questions or complaints?
10. Will there be updates to this Privacy Notice?

1. Does this Privacy Notice apply to you?

This Privacy Notice applies to you if you are a customer of FedEx, a user of the FedEx services, including international check out and shipping services provided on merchant sites, a recipient of a package delivered by FedEx, a supplier of FedEx, or if you contact FedEx, for instance by applying for a position with FedEx, by visiting www.fedex.com, using social media or if you receive emails from FedEx.

Our websites are for a general audience and not geared toward children. We do not knowingly or intentionally collect Personal Data from children under age 16. If you are under the age of 16, please do not submit any Personal Data to us, and rely on a parent or guardian to assist you. If you believe your child may have disclosed personally identifiable information to us, please contact us at dataprivacy@fedex.com or euprivacy@fedex.com and we will remove it if required.

2. What information does FedEx collect?

In the course of its business activities and providing the services, FedEx will need to process personal data. "Personal Data" is any information that can directly or indirectly be used to identify a natural person. You provide most of your Personal Data directly to FedEx or its third party service providers, for instance:

• Contact information. Such as your name, address, e-mail address and phone number;

• Financial information. Such as your bank account number, payment status and invoices;

• Identification information. Such as your driver's license number;

• Account information. Log-in details, including your email address and password, and other information provided in your account;

• Information related to shipment and services. Such as shipment tracking number, shipment routing information, location data, status of a shipment, delivery location, packaging type, number of pieces, weight, picture of the parcel and customs information;

• User and preference information. Such as shipping amounts, complaints, history of purchases and related commercial activities, communication, survey information and shopping preferences.

In addition, FedEx may obtain Personal Data automatically when you visit the FedEx website (www.fedex.com) or any of its subpages.

This Personal Data is obtained through the use of cookies or other local storage technologies. To learn more about the use of these technologies, please consult the FedEx Cross Border Cookie Notice below.

3. Why does FedEx process Personal Data?

Personal Data shall be collected, used, stored or otherwise processed if necessary within the framework of responsible, efficient and effective business management of FedEx. We process Personal Data because it is necessary to perform our contractual obligations with you, or it is necessary for us to comply with our legal obligations, or for other legitimate business interests of FedEx to provide quality and secure services. More specifically, FedEx uses Personal Data for the following activities

• Product development, research and improvement of FedEx products and/or services. FedEx processes Personal Data as necessary for the development and improvement of FedEx products and/or services, research and development.

• Performing agreements. This includes tracking FedEx services, communication with individuals and other parties regarding services, responding to requests for (further) information, dispute resolution and preparing agreements.

• Facilitating Cross Border Merchant Checkout. If you opt-in for the FedEx Cross Border Remember Me service, FedEx and its service providers will save your basic checkout information, such as name, telephone number, billing address and shipping address, shipping preferences and payment information, as well as browser or other device identifiers, to streamline your checkout process at the same or other Remember Me participant merchant sites.

• Relationship management and marketing for commercial activities. FedEx may process Personal Data as necessary for the development and improvement of FedEx products and/or services, account management, client services and the performance of (targeted) marketing activities in order to establish a relationship with a client and/or maintaining as well as extending a relationship with a client, business partner or supplier and for performing analyses with respect to Personal Data for statistical and scientific purposes.

You can manage your accounts with FedEx through the following.

• Emails: For your email preferences, visit the Email Preference Center.

• Mobile: To opt out for mobile, text STOP to 37473. You can always opt back in by texting YES to the same number.

• Cookies and other technologies: To opt out of advertising, visit NAI Consumer Opt Out.

• Safety and security. Personal Data may be included in the processing for activities such as those involving safety and health, the protection of FedEx and customer, supplier or business partner assets and the authentication of customer, supplier or business partner status and access rights.

• Protecting the vital interests of individuals. This includes processing data when necessary to protect the vital interests of an individual (e.g., for urgent medical reasons).

• Compliance with legal obligations. This addresses the processing of Personal Data as necessary for compliance with laws, regulations and sector specific guidelines to which FedEx is subject (e.g., matching names of clients, suppliers and business partners against denied parties’ lists).

4. Who has access to your Personal Data?

FedEx may share your Personal Data with third parties in the following circumstances:

• FedEx may share your Personal Data with its affiliates, operating groups, subsidiaries and divisions, or with third parties if such is necessary for the purposes as listed above. If appropriate, FedEx will require third parties to conduct activities in a manner consistent with FedEx policies and guidelines in relation to data protection.

• FedEx may share your Personal Data with data processors, i.e. parties processing Personal Data on our behalf, such as our payment card processors that support our check out functions by processing all payment card transactions on our behalf. In such cases, these third parties may only use your Personal Data for the purposes described above and only in accordance with our instructions. FedEx will only use processors that provide sufficient guarantees to implement appropriate technical and organisational measures and ensure the protection of the rights of data subjects.

• FedEx employees may have access to your Personal Data if necessary for the performance of their tasks. In such a case, access will be granted only if necessary for the purposes described above and only if the employee is bound by confidentiality.

• FedEx may share your Personal Data if required to do so by law, court order, or other legal process, for example, with law enforcement agencies or other governmental agencies, to establish or exercise our legal rights or in connection with a corporate transaction, such as a divesture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.

Retailers and Other Third Parties. We work closely with online merchants who use our Sites to provide their international shopping cart functionality. If you arrived at one of our Sites through a third party retailer or other FedEx Cross Border client or affiliate (the "Retailer"), we share the Personal Information we collect from you with the Retailer. You do not need to register with us to use the services we provide to Retailers. In addition, as described in our Digital Platform Privacy Notice, the Retailer may also set a cookie and collect information from you. And we may retain your Personal Information to resolve disputes, comply with legally mandated reporting, disclosure, or other legal process requirements. The Retailers are located in the United States or other countries that may not be considered adequate by data protection authorities in your home country. Before proceeding with your transaction, read the Retailer's Privacy Policy to understand how it may collect, process or disclose your Personal Information. This Privacy Notice does not apply to Retailer websites accessible through our Sites.

5. How long will FedEx process your Personal Data?

FedEx retains your Personal Data for a limited amount of time and will delete your Personal Data after it is no longer necessary for the purposes of the processing. The exact period of time is based on the type of the Personal Data and the legal obligations or business purposes for retaining it.

6. What measures does FedEx take to protect your Personal Data?

FedEx has taken appropriate technical and organizational measures to protect your Personal Data against accidental or unlawful processing, including by ensuring that:

• your Personal Data is protected against unauthorized access;

• the confidentiality of your Personal Data is assured;

• the integrity and availability of your Personal Data will be maintained;

• personnel is trained in information security requirements; and

• actual or suspected data breaches are reported in accordance with applicable law.

7. Where does FedEx store or transfer your Personal Data?

Due to the nature of our business and the services we provide to our clients, FedEx may need to transfer your Personal Data to locations outside the country where you reside. In any case where we transfer Personal Data, FedEx shall ensure that such a transfer is subject to appropriate safeguards.

For the European Union, such transfers to third parties will be governed by a transfer mechanism approved by the European Commission or national data protection authorities, including model contractual clauses. For more detailed information about these safeguards, please contact dataprivacy@fedex.com or euprivacy@fedex.com.

8. What rights can you exercise in relation to your Personal Data?

Based on the law applicable to the use of your Personal Data, you have rights in relation to your Personal Data. Note that we are not required to fully comply with your request in some cases, since we have to balance your rights against our rights and obligations to process your Personal Data and to protect the rights and freedoms of others. A number of the rights, you have in relation to your Personal Data, as may be applicable in the European Union, are explained below.

Right of access

You are entitled to a copy of the Personal Data we hold about you and to learn details about how we use it. Your Personal Data will usually be provided to you digitally.

Right to rectification

We take reasonable steps to ensure that the information we hold about you is accurate and complete. However, if you believe this is not the case, you can ask us to update or amend it.

Right to erasure

In certain circumstances, you have the right to ask us to erase your Personal Data; for example, where the Personal Data we collected is no longer necessary for the original purpose, where Personal Data has become obsolete or where you withdraw your consent. However, we will need to balance this against other factors. For example, we may not be able comply with your request due to certain legal or regulatory obligations.

Right to restriction of processing

In certain circumstances, you are entitled to ask us to (temporarily) stop using your Personal Data. For example, where you think that the Personal Data we hold about you may be inaccurate or where you think that we no longer need to use your Personal Data.

Right to object

You have the right to object to processing based on our legitimate interests. Unless we have a compelling legitimate ground for the processing, we will no longer process Personal Data on that basis when you file an objection. Note, however, that we may not be able to provide certain services or benefits if we are unable to process the necessary Personal Data for that purpose.

Rights relating to automated decision-making

You have the right not to be subjected to automated decision-making, including profiling, which produces legal effect for you or has a similar significant effect. If you have been subject to an automated decision and do not agree with the outcome, you can contact us using the details below and ask us to review the decision.

Right to withdraw consent

We may ask for your consent to process your Personal Data in specific cases. You have the right to withdraw your consent at any time. FedEx will stop the further processing as soon as possible after the withdrawal of your consent. However, this does not affect the lawfulness of the processing before consent was withdrawn.

Please use the contact details above if you would like to exercise any of your rights.

9. What if I have other questions or complaints?

Questions or complaints regarding the processing of your Personal Data can be directed to FedEx by using the contact information as provided at the top of this Privacy Notice.

You also have the right to lodge a complaint with local data protection authority in the jurisdiction where you work, where you live or where an alleged infringement takes place. A listing of the European Data Protection Authorities can be found here.

10. Will there be updates to this Privacy Notice?

FedEx may update this Privacy Notice from time to time. If an amendment will have a serious impact, FedEx will endeavor to actively inform you about such amendments. FedEx will publish an up-to-date Privacy Notice on the website www.fedex.com at all times, indicating the latest amendments.

COOKIE NOTICE

This is the cookie notice (hereafter “Cookie Notice”) of FedEx and its operating groups, subsidiaries and divisions, including any TNT company (hereafter “FedEx”). We have created this Cookie Notice to explain what cookies are, how we use cookies and how you can manage them. When using cookies, we often collect personal data. To learn more about the personal data we collect with cookies and how we use the personal data, please consult our Privacy Notice above. In our Privacy Notice, we also explain how and why we collect and use your personal data and which rights you can exercise in relation to the processing of your personal data.

Last update: February 2019

When this Cookie Notice mentions “FedEx”, “we”, “us”, or “our”, FedEx is referring to the FedEx company that is responsible for the use of cookies on our websites, such as www.fedex.com and www.tnt.com including any (sub)pages and mobile apps (hereafter “Websites”). As all TNT companies are now part of FedEx, the information collected via any TNT domain, such as www.tnt.com, fall within the scope of this Cookie Notice.

Contact information

FedEx Express International B.V.
Attn: Legal Department
Taurusavenue 111
2132 LS Hoofddorp
The Netherlands
E: dataprotection@tnt.com

FedEx Corporation
Attn: Legal Department - Compliance
1000 Ridgeway Loop Road, Ste 600
Memphis, TN 38120
United States of America
E: dataprivacy@fedex.com

Overview

This Cookie Notice answers the following questions:
1. Does this Cookie Notice apply to you?
2. What are cookies and who puts them on my device?
3. Why does FedEx use cookies?
4. What categories of cookies does FedEx use?
5. How can I disable or delete cookies?
6. Where can you find a list of cookies FedEx uses?
7. What if you have other questions or complaints?
8. Will there be updates to this Cookie Notice?

1. Does this Cookie Notice apply to you?

FedEx uses cookies and similar technologies, such as tracking pixels, tags, web beacons, clear GIFs, JavaScript and local storage on our Websites. We refer to cookies and similar technologies as “cookies” throughout this Cookie Notice. This Cookie Notice applies to every visit to our Websites.

2. What are cookies and who puts them on my device?

Cookies are small files containing a string of characters that are sent to your device when you visit one or more of our Websites. When you visit the Website(s) , the cookie allows the Website(s) to recognize your browser and read certain information stored in this cookie. Cookies are widely used on many sites for various purposes.

Cookies may be placed on your device by FedEx as the site operator. These cookies are called ‘first party’ cookies. Some cookies may be placed on your device by other parties than FedEx, such as our advertisers or parties that place cookies to enable chat services or analyse the use of our Websites. These cookies are called ‘third party’ cookies.

Please note that any data, including personal data, collected by third parties outside our sites are not governed by this Cookie Notice, but by the privacy and cookie notices of those third parties.

3. Why does FedEx use cookies?

We use cookies for a variety of purposes, including to:

• Help us and third parties obtain information about your visits to our Websites
• Deliver advertising, communications and content from us and third parties on our Websites and those of third parties, as specific as possible to your interests
• Remember your language and other preferences
• Help you obtain information you are looking for
• Measure how many people use our Websites and how they use them to keep our Websites running efficiently, improve our Websites and better understand our audiences. For those purposes, we can also analyse your visiting patterns, including your mouse patterns
• Analyse and solve technical or organisational issues related to our Websites (troubleshooting)
• Allow you to share content of our Websites through your social media accounts, such as Facebook, LinkedIn or Instagram

4. What categories of cookies does FedEx use?

We use functional, analytical and tracking cookies:

• Functional Cookies. We use ‘functional cookies’ for the purpose of carrying out or facilitating the transmission of communication via the Internet. Furthermore, we use these cookies when they are strictly necessary in order to provide our services to you, for example, to use a shopping cart or to log in to secure areas of our Websites. Disabling these cookies may affect the performance of our Websites or may make some of the features and services unavailable.

• Analytical Cookies. We use ‘analytical cookies’ in order to learn and understand how our visitors engage with our Websites. These cookies allow us to improve and optimize our Websites, for example by ensuring that our visitors can easily find the information they are looking for. In order to analyse how our Websites are used, we count the number of visitors, the number of visits, the number of pages you use or the location from which you visit our Websites. We only use your location if you allow us to do so. Analytical cookies also help us measure the performance of our advertising campaigns. This allows us to improve the campaigns and optimize our Websites’ content for those who engage with our advertising.

• Tracking Cookies. We use ‘tracking cookies’ as a way to compile records of the browsing history of our visitors. These cookies are, for example, used when we place advertisements on other websites and in other apps. We may also use these cookies to track which of our advertisements you have already seen, so that you will not always see the same banners or content on your social media, such as Facebook, LinkedIn or Instagram.

5. How can I disable or delete cookies?

If you no longer want cookies to be stored on your device, you can withdraw your consent at any time by adjusting your browser settings, so that your browser refuses all cookies or the cookies from third parties. You can also delete the cookies that have already been placed on your device.

If the cookies are disabled, our Websites will continue to work. However, some parts of our Websites, such as the shipping tool or the tracking and tracing tool of packages, might not work when cookies are disabled. Moreover, disabling cookies does not mean that you will no longer see advertisements. This only means that advertisements will not be adjusted to your interests or that they will be repeated more often. If you want to disable cookies from specific parties, you can do so via www.youronlinechoices.com.

How you manage your cookie settings, including deletion, may differ per browser. Please use the “Help” function in your browser.

If you need more information about your rights in relation to any processing of your personal data based on cookies, we refer to our Privacy Notice. You can find the link under paragraph 1 of this Cookie Notice.

6. Where can you find a list of cookies FedEx uses?

Please consult the privacy and cookie notices of third parties for their use of cookies or the personal data they collect.

7. What if you have other questions or complaints?

Questions or complaints regarding the use of cookies can be directed to FedEx by using the contact information provided at the top of this Cookie Notice.

8. Will there be updates to this Cookie Notice?

FedEx may update this Cookie Notice from time to time. If an amendment will have a serious impact, FedEx will endeavor to actively inform you about such amendments. FedEx will publish an up-to-date Cookie Notice on our Websites at all times, indicating the latest amendments.

© 2019 FedEx