1. POLICY OVERVIEW
FedEx Cross Border (“the Company”, “we” or “us”) together with its subsidiaries and affiliated companies in the wider FedEx Group, recognises the importance of having effective privacy protections in place and is committed to compliance with applicable data privacy laws, regulations, internal policies and standards. These protections form the foundation of a trustworthy company, are necessary to maintain confidence of customers and employees and ensure the Company’s compliance with such data privacy laws.
The Company and personal information: We are committed to lawful, fair and transparent processing of all personal information surrounding our employees, customers, suppliers and other third parties during the course of our business activities. We will always comply with any applicable data protection legislation and we will ensure that collection and use of personal information is carried out in accordance with applicable data protection laws. The main law governing data protection is the General Data Protection Regulation (Regulation (EU) 2016/679 of 27 April 2016) known as the “GDPR”.
What this policy is: This policy sets out the basis on which we will process any personal information about you or individuals generally - whether it’s information we collect from those individuals or that is provided to us from other sources. This policy sets out rules on data protection and the legal conditions that must be satisfied when we obtain, handle, process, transfer or store personal information.
Registration: While the Data Protection Act 1998 requires us to be registered with the Information Commissioner’s Office, we will remain registered. We will also comply with any successor notification requirements.
Controlling and processing information: We are the controller of all personal information used in our business for our own commercial purposes. Sometimes though, we will process personal information on behalf of another data controller (i.e., our customers) and when this is the case, we will do so only in accordance with the instructions of that data controller and otherwise in accordance with the GDPR.
Why you should read this policy: It is important that you read this policy, together with any other documents referred to in it, so that you are aware of how any personal information relating to you will be dealt with by us.
2. DATA PROTECTION PRINCIPLES
Personal Data will be collected, recorded and used in a proper and professional manner, whether the Personal Data is on paper, in computer records or recorded by any other means. We are accountable for and must be able to demonstrate compliance with the following principles of data protection:
- Fair and Lawful. When processing Personal Data, the rights of the individual related to their Personal Data must be protected. Personal Data must be collected and processed fairly and lawfully.
- Purpose Specification. Personal Data can be used or processed only for the purpose defined at the time of collection and shall not be further used or processed in any manner incompatible with that purpose. Personal Data may not be collected and stored for potential future use unless allowed by local applicable laws.
- Collection Limitation. We only collect Personal Data necessary to meet the specified purpose defined at the time of collection and only to the extent allowed by local applicable laws.
- Deletion. Personal Data no longer needed for the purpose specified at the time of collection shall be deleted after 12 months unless subject to an exception or required to be retained for a longer period by local applicable laws.
- Data Quality. Personal Data should be accurate, and if necessary, kept up to date.
- Security Safeguards. Personal Data must be protected using technical, managerial and physical security measures against risk of loss or unauthorised access, destruction, use, modification or disclosure.
- Transparency. Individuals must be notified at the time of collection how their Personal Data is being used or processed. They must be aware of who is collecting the Personal Data, the purpose for the processing of the Personal Data, and that adequate safeguards are in place.
- Individual Participation. To the extent required by local applicable laws, individuals have a right to access their Personal Data and, where appropriate, to correct or delete it and exercise any other right provided by local law.
3. SOME BASIC DEFINITIONS WE USE IN THIS POLICY
Personal Data or information: In this policy, when we use the term “Personal Data or information”, we mean any information relating to an identified or identifiable human being.
Sensitive personal information: In this policy, when we use the term “sensitive personal information”, we mean special categories of information which are personal information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and the processing of genetic data, biometric data for the purpose of uniquely identifying someone, data concerning health or data concerning someone’s sex life or sexual orientation.
4. THE KIND OF PERSONAL INFORMATION WE HOLD
We may collect, record, organise, structure, store, adapt, alter, retrieve, consult, use, disclose by transmission, disseminate or otherwise make available, align or combine, restrict, erase or destroy the following types of personal information:
In relation to customers / prospective customers / recipients of parcels & mail / suppliers
- Personal contact details such as names, titles, addresses, telephone numbers and personal email addresses
- Information relevant to customer surveys
- Bank account or debit/credit card details
- Details of transactions you carry out through our website or by other means, the fulfilment of your instructions and any subsequent communications with you about any of these
- Details of your visits to our website including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own administrative purposes or otherwise and the resources that you access
- Closed circuit television recordings within our premises for safety and security purposes
In relation to employees and potential employees
- Personal contact details such as names, titles, addresses, telephone numbers and personal email addresses
- Job title and place of work
- Date of birth
- Marital status and dependants
- Bank account or debit/credit card details
- Closed circuit television recordings within our premises for safety and security purposes
- Information about your health, including any medical condition, health and sickness records
5. HOW IS PERSONAL INFORMATION COLLECTED?
In the course of our normal business, we may collect personal information directly from an individual:
- when you provide information in relation to services we might provide to you;
- when you submit an enquiry about our services;
- when you sign up to our mailing list;
- when you provide personal information directly to members of our team; and
- when you communicate directly to us in writing or verbally
We may also collect personal information about individuals from other sources such as:
- customers to whom we provide services and who ask us to process personal information on their behalf
- purchased marketing lists, information provided to us by marketing agencies, and information provided to us by referrers / contacts
We will only collect personal information to the extent that it is required for the specific purpose notified to individuals about whom we are collecting it and/or as instructed by any data controller on whose behalf we are acting - and we will keep it only as long as is necessary and in accordance with our deletion policy.
6. HOW WE WILL USE PERSONAL INFORMATION
We will only use personal information when the law allows us to do so and relying on a relevant basis for lawful processing in each instance.
In relation to the performance of our contractual obligations with customers with regards to the delivery of parcels and mail, we will use personal information in the following circumstances:
The Personal Data relating to the recipient of parcels provided to us by the customer (including: name, delivery address, email address, phone number, parcel content and value) will be used by us or by our chosen delivery partners for:
- Delivery purposes including communications with the recipient with regard to the delivery of the recipient’s item
- Tracking purposes
- Customs clearance purposes where appropriate
- To investigate and respond to delivery queries raised by the customer or the recipient
- To investigate and respond to billing enquiries
In relation to how we communicate with our customers, we will use personal information in the following circumstances:
- To ensure that content from our website is presented in the most effective manner for you and for your device (online identifiers, location data and other technical information)
- To provide you with information, products or services that we feel may interest you (where you have consented to be contacted for such purposes to the extent consent is required by law) (contact details and any information relating to personalisation preferences)
- To notify you about changes to our service (including ad hoc service bulletins), changes to products or notification of changes to Terms and Conditions (contact details)
In relation to complying with a legal or regulatory obligation, we will use personal information in the following circumstances:
- To retain basic transaction details for the purpose of tax reporting and auditing (contact details and transaction history)
Where you have consented to the processing of personal information, we will use personal information in the following circumstances:
- To use non-essential cookies on our website (online identifiers, location data and other technical information). You have the right to withdraw consent to such use at any time by contacting us, but please note that some or all parts of our website may no longer be accessible to you
- To send you direct marketing communications via email, text message, post or telephone call (contact details). You have the right to withdraw consent to any such use at any time by contacting us
Where we need to collect personal information by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you. If this happens, we may have to cancel, or be unable to provide, any services you have requested from us.
We may process your personal information without your knowledge or consent where required or permitted by law.
If you provide us with any personal information relating to your customers or other individuals, it is your duty to make such persons aware that their personal information may be shared with us and to provide them with appropriate information about how their personal information may be processed by us.
7. DIRECT MARKETING
We may use your personal information to provide you with information about goods and services which may be of interest to you and we may contact you about these by email, text message, post or telephone call. This is known as direct marketing.
Examples of direct marketing may include:
- sending promotional emails about new products, special offers, client events or other information which we think you may find useful or interesting using the email address which you have provided;
- contacting you for market research purposes (by email, text message, post or telephone call).
We will only process personal information for the above purposes as permitted by law, which usually means with your specific consent. You have the right to withdraw this consent at any time. Information about how to withdraw your consent is set out below.
We may also disclose your information to other FedEx Group companies (including our subsidiaries, our ultimate holding company and its subsidiaries) for the purpose of direct marketing. Again, we will only do this with your explicit consent and you have the right to withdraw this consent at any time. Information about how to withdraw your consent is set out below. Please see “Data Sharing” below for further details.
Where we have referred to needing your consent in this policy for any processing, we will make sure that the consent:
- is specific consent for one or more specified purposes; and
- is given by a clear affirmative act establishing a freely given, specific, informed and unambiguous indication of your agreement to the relevant processing of personal information.
9. HOW WE USE SENSITIVE PERSONAL INFORMATION IN RELATION TO EMPLOYEES
Protection for sensitive personal information: Processing of sensitive personal information requires higher levels of protection. We may process sensitive personal information about an individual in the following circumstances:
- Where it is necessary for the purposes of carrying out our legal obligations and exercising specific rights
- Where it is necessary for reasons of substantial public interest, such as for equal opportunities monitoring / reporting
- Where it is necessary to assess the individual’s health grounds, subject to appropriate confidentiality safeguards
- Where it is necessary in relation to exercise or defence of legal claims
- Where the individual has already made the information public
We will process information about an individual’s physical or mental health, or disability status, to ensure health and safety and to provide appropriate adjustments the individual might require to access our premises.
10. AUTOMATED DECISION-MAKING
Automated decision-making takes place when an electronic system uses personal information to make a decision relevant to you without human intervention.
We do not envisage that any decisions will be taken about you using automated means, however we will notify you in writing if this position changes.
11. DATA SHARING
Transfer of personal information outside of the EEA: We may transfer certain personal information that we hold on individuals living in the European Union to a country outside the European Economic Area ("EEA"), provided that one of the following conditions applies:
- the country to which the personal information is transferred ensures an adequate level of protection for that individual’s rights and freedoms;
- an individual has given their explicit and informed consent having had the risks explained to them;
- the transfer is covered by one of the derogations set out in the GDPR, including the performance of a contract between us and that individual, or to protect the vital interests of individuals;
- the transfer is legally required on important public interest grounds or for the establishment, exercise or defence of legal claims; or
- the transfer is authorised by the relevant data protection authority where we have checked adequate safeguards exist with respect to the protection of the individual’s privacy, their fundamental rights and freedoms, and the exercise of their rights.
Subject to the requirements set out above, the personal information we hold may also be processed by individuals operating outside the EEA who work for us or for one of our suppliers. Those individuals may be engaged in, among other things, the fulfilment of contracts with the relevant individual, the processing of payment details and the provision of support services.
Safeguards: If we use a third-party data processor to process personal information on our behalf, we will obtain contractual commitments to safeguard the security of the personal information to ensure that the third party only acts on our instructions when using that personal information and that the third party has in place appropriate technical and organisational security measures to safeguard the personal information. Whenever we transfer your personal information out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
- We may transfer your personal information to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission. For further details, see European Commission: Adequacy of the protection of personal data in non-EU countries.
- Where we use service providers, we may use specific contracts approved by the European Commission which give personal information the same protection it has in Europe. For further details, see European Commission: Model contracts for the transfer of personal data to third countries.
- Where we use service providers based in the US, we may transfer data to them if they are part of the Privacy Shield, which requires them to provide similar protection to personal information shared between Europe and the US. For further details, see European Commission: EU-US Privacy Shield.
Why we might share your personal information with third parties: We may share personal information we hold with: (i) any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries; and/or (ii) in the event that we sell or buy any business or assets, or sell the Company, we will disclose your personal data to the prospective seller or buyer of such business or assets. We may also disclose personal information we hold to third parties if we are under a duty to disclose or share an individual’s personal information in order to comply with any legal obligation, or in order to enforce or apply any contract with that individual or other agreements; or to protect our rights, property, or safety of our employees, customers or others. This includes exchanging personal information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
We may share personal information with other members in the group as part of our regular reporting activities on company performance. When appropriate, we will anonymise personal information when used for performance reviewing and reporting activities.
We may also share personal information we hold with selected third parties for the purposes set out below. We do not allow our third-party service providers to use your personal data for their own purposes; we only permit them to process your personal data for specified purposes and in accordance with our instructions.
Third-party service providers who may process your personal information: When we use the term “third-party”, we mean any entity who is not the Company, including third-party service providers, contractors and designated agents and any member of our group. The following third-party service providers may process personal information for the following purposes:
- Final mile delivery partners – we will transfer personal data to final mile delivery partners in order to carry out final mile delivery, provide tracking events and to contact the recipient of the mail / parcel in order to arrange delivery;
- Credit insurance agencies – we will transfer personal data to our chosen credit insurance agency in order to arrange credit insurance and meet our credit insurance policy requirements;
- Outsourced contractors – where the company chooses to outsource elements of the Company’s back office support services, we may transfer personal data to enable the contractor to carry out their contracted duties
12. DATA SECURITY
We have put in place internal procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.
13. DATA RETENTION
We will not keep personal information in a form which permits identification of individuals for longer than is necessary for the purpose or purposes for which they were collected. We will take all reasonable steps to destroy, or erase from our systems, all data which is no longer required (or, where we are processing on behalf of another data controller, return their information to them). It is our policy to retain personal information (name, address and contact details for the recipient of mail or parcels) for a period of 12 months after which point it will be deleted. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of personal information, the purposes for which we process information and whether we can achieve those purposes through other means, and the applicable legal requirements.
We will only keep personal information for as long as is necessary for the purpose or purposes for which that personal information is processed; and we will let anyone about whom we process data know how long that is or the criteria that go into deciding how long that is.
We may sometimes anonymise your personal information (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
Our website may, from time to time, contain links to and from the websites of partner networks and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies or the security of these websites.
14. YOUR RIGHTS
Under certain circumstances, you have rights under data protection laws in relation to your personal information, as summarised below.
You have the right to:
- Request access to your personal information (commonly known as a “data subject access request”). This enables you to receive a copy of the personal information we hold about you and to check that we are lawfully processing it.
- Request correction of the personal information that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
- Request erasure of your personal information. This enables you to ask us to delete or remove personal information where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal information where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal information to comply with local law. Note, however, that we may not always be able to comply with your request for erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
- Object to processing of your personal information where we are relying on a legitimate interest (of our own or of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal information for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
- Request restriction of processing of your personal information. This enables you to ask us to suspend the processing of your personal information in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
- Request the transfer of your personal information to you or to a third party. We will provide to you, or a third party you have chosen, your personal information in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
- Withdraw consent at any time where we are relying on consent to process your personal information. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
If you wish to exercise any of the rights set out above, please contact our Data Processing Manager as detailed below. We aim to respond to all legitimate requests within one month (and if we are only processing the data in question on behalf of another party, the response may actually come from that other party as the relevant data controller). Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
You will not have to pay a fee to access your personal information (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive - alternatively, we may refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal information (or to exercise any of your other rights). This is a security measure to ensure that personal information is not disclosed to any person who has no right to receive it. We may also contact you to ask for further information in relation to your request to speed up our response.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer or device if you agree. Cookies contain information that is transferred to your computer or device. We use the following cookies:
- Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website.
- Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
- Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you and remember your preferences (for example, your choice of language or region).
- Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and any advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you block cookies you may not be able to access all or parts of our website.
Except for essential cookies, all cookies will expire with varying lengths of expiry, however all cookies will expire after a maximum of 2 years.
16. DATA PROCESSING MANAGER
The person responsible for how the Company deals with personal information, our Data Processing Manager, is responsible for ensuring compliance with GDPR and with this policy. Tel: 01268 645508, Email: FCBfirstname.lastname@example.org. Any questions about the operation of this policy or any concerns that the policy has not been followed should be referred in the first instance to the Data Processing Manager.
17. CHANGES TO THIS POLICY
It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes during your relationship with us.
You have the right to make a complaint at any time to the Information Commissioner's Office, the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the Information Commissioner's Office, so please contact us in the first instance.